Terms of Service
Our terms of service. If you have any questions or do not agree with anything here. Please get in touch.
We’re fully committed to privacy and have taken steps to minimise information we collect from you and use what we have collected securely.
Delivery Times and Amendments
First drafts of resumes and cover letters will be delivered within 7 business days of successful payment. This is usually much faster but do allow for the full duration just in case. We will do our best to work within any deadlines you might have, just let us know and we will see what we can do. In most cases we might be able to expedite your order, for example in situations where the cut-off date for submitting a job application you really want is in a couple of days etc.
After receiving your first draft, let us know of any changes and we will have the amended documents back to you within 5 business days. Usually, this is much quicker.
We will generally make up to 2 rounds of changes before finalising your product. Take note that this applies to the one product that you have purchased only for one particular use ( e.g. we will not make changes 2 times to your cover letter so you can send it to 3 different jobs ). If you want us to add new information that was not discussed previously, it is up to our discretion if we will charge an additional fee.
Amendment and information request cut-off dates
You 2 weeks to get back to us with any amendments or changes after we deliver your product. If we do not hear from you in 14 days (including weekends & public holidays), we will treat your order as finalised.
If you do not respond to our requests for information necessary to complete your product within 30 days or provide a reason, we will treat your order as abandoned and may charge an additional fee to restart it. If for some reason you are unable to provide your information within 30 days or are otherwise unable to complete your order, let us know and we can put it on standby.
Ultimately, your satisfaction is important to us and we may be flexible with our policy in your favour if we feel that circumstances warrant it, this is at our discretion only.
Refund and Returns
As with all most consultation work, we do not offer refunds. You are paying us for our time and expertise. We are happy make amendments to your purchase in a manner outlined above, but generally, partial refunds are only given at our discretion in very exceptional circumstances.
Fabrication of Materials and Content
We trust that information provided to us either through our questionnaire or through your existing resume or any other correspondence with us is correct. This is especially important in terms of addressing selection criteria. If you are responding to a job ad that requires the evidencing of specific selection criteria, it is up to you to make sure that you are qualified for the job. We will not make stuff up or fabricate qualifications or experience.
Reviews and Testimonials
We appreciate all reviews and testimonials or recommendations for our services. At the moment we use either google or stamped to collect verified customer reviews that are tied into our E-commerce platform to ensure that all feedback are from legitimate buyers. No bullshit here.
Third Party Sites.
As a convenience to you, Resume Wolf may provide, on this site, links to websites operated by other entities. If you use these sites, you will leave this site. If you decide to visit any linked site, you do so at your own risk and it is your responsibility to take all protective measures to guard against viruses or other destructive elements. Resume Wolf makes no warranty or representation regarding, and does not endorse, any linked websites or the information appearing thereon or any of the products or services described thereon.
The main 3rd Party sites we will use are typically our reviews platform, our online chat widget and our payment gateways.
Information Provided By You.
Limitation of Liability.
Under no circumstances shall Resume Wolf be held liable for any delay or failure in performance or delivery of your product purchased from us resulting directly or indirectly from acts of nature, forces, or causes beyond its reasonable control, including without limitation, incorrect email addresses, internet failures, computer equipment failures, other equipment failures, personal issues including illness and inability to work as well as non-performance of third parties.
Where liability cannot be excluded, any liability incurred by us in relation to the use of this website or the content is limited as provided under s 68A of the Trade Practices Act 1974 (Cth).
By using this website you agree to abide by the terms and conditions set out in these Terms & Conditions. If you do not agree to abide by these terms and conditions do not use this website.
Refusal of Service
We reserve the right to not do business with. We have a policy towards working with or accepting clients who are abusive, aggressive, threatening or rude and cause our consultants to feel threatened or in danger. In situations where this occurs midway through the provision of our service, we reserve the right to terminate the business relationship immediately. You will be sent all materials done until that point in time and partially refunded for the unfinished work.
This has happened to only one person in over 300+ successful deliveries. Don’t be the second.
Resume Wolf reserves the right, at its sole discretion, to change, modify, add or remove any portion of these Terms & Conditions in whole or in part, at any time. Changes in these Terms & Conditions will be effective when notice of such change is posted. Your continued use of the site after any changes to these Terms & Conditions are posted will be considered as acceptance of those changes.
256 Stirling Street, Perth WA 6000 . TEL 1300 933 191 . FAX 08 9463 6066